Emergency Support


Are you or someone else in immediate danger? If you are in an emergency:

  • ContactCampus security on 8344 6666
  • Call the Police on 000
  • Go to your nearest hospital emergency department
  • Contact your local psychiatric triage service

If you live in the surrounding suburbs of the Parkville Campus of The University of Melbourne, the local service is Inner West Mental Health.ThePsychiatric Triage number is1300 874 234 (24 hours a day, 7 days a week).

Hospitals near the University include:

  • Royal Melbourne Hospital - 9342 7000
  • StVincent's Hospital - 9231 2211

If you live in another area, call the nearest major hospital. They will connect you with the local after-hours mental health service. Residents of any area can attend the emergency department of a major hospital.

If You Need To Speak To Someone Urgently

Counselling and Psychological Services are available to help during business hours (9am - 5pm, Monday to Friday).

If you need someone to talk to right now, these external services are also there for support.

Suicide and Crisis Support

Sometimes when life feels really tough and overwhelming, some people may have suicidal thoughts. You are not alone. With support, you can stay safe.

    Suicideline (Victoria) - Online/Video Chat

    Suicideline (Victoria) - Free, professional, anonymous support for Victorians at risk of suicide, concerned about someone else’s risk of suicide, and bereaved by suicide. Their services are available 24 hours a day, 7 days a week.

    Phone:1300 651 251

    Online Chat: 24 hours, 7 days


Counselling and Mental Health Assistance

These are some other external services that can listen, talk through what you’re going through, and provide information and support.

    MensLine Australia – Professional telephone and online support and information service for Australian men, 24 hours a day, 7 days a week.

    Phone:1300 78 99 78


    eheadspace – A confidential, free, and secure space young people (12 – 25) or their family can chat, email, or speak on the phone with a qualified youth mental health professional.

    Phone:1800 650 890 (10pm - 1pm)

    Online Chat: https://www.eheadspace.org.au/(1pm - 1am)

    Emails can be submitted at any time.

Drugs, Alcohol, and Gambling

    Directline – Confidential alcohol and drug counselling and referral service, 24 hours a day, 7 days a week.

    Phone:1800 888 236


Grief and Loss

    GriefLine – Anonymous support and specialist grief counselling to individuals and families.

    Phone:9935 7400 (12pm – 3am, 7 days a week)


Sexual Assault

Sexual Assault is any sexual behaviour that makes you feel uncomfortable, frightened, or threatened. It is sexual activity that you have not agreed to, where another person uses emotional or physical force, coercion, or threats against you.

Emergency & Crisis Support

University Security on 8344 6666 is available 24 hours a day, 7 days a week for on-the-spot help. If your situation is immediately life-threatening or urgent, always call Victoria Police on 000 first.

For after-hours crisis support, you can contact:

Universities Australia National Support Line – As part of the Respect. Now. Always. campaign, this a counselling line for students affected by sexual assault and harassment to access support 24 hours a day, 7 days a week until 30 November 2017. The phone number to call is: 1800 572 224

Sexual Assault Crisis Line – State-wide, after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.

Phone:1800 806 292 (5pm – 9am)


The Royal Women’s Hospital Sexual Assault Crisis Line – Provides crisis care response to females and males who have experienced sexual assault.

Phone:9635 3610(24 hours a day, 7 days a week)


1800Respect – National sexual assault, domestic and family violence counselling service (24 hours a day, 7 days a week).

Phone:1800 737 732

Online Chat:https://www.1800respect.org.au/get-help/


Safe Steps Family Violence Response Centre

Phone:1800 015 188 (24 hours a day, 7 days a week)


No to Violence Men’s Referral Service

Phone:1300 766 491 (9am – 9pm, Monday – Friday)



There are a range of services that can provide support, referrals and counselling about sexual assault issues.

Current and former students who have experienced sexual harassment and assault can receive support from the University’s Safer Community Program. If you, or someone you know, has been sexually assaulted, they can provide support, referrals, and information to assist you. The Safer Community Program website also contains information about reporting to Police.

Phone:9035 8675


Student appointments: Book a Stop 1 adviser.

For University Staff, the Inappropriate Workplace Behaviour Line is now available for employees to report inappropriate employee behaviour of unlawful discrimination, harassment, bullying, stalking, sexual assault, victimisation or vilification. Employees who experience or observe behaviours inconsistent with the University's Appropriate Workplace Behaviour Policy should, in the first instance, contact their line manager and HR manager, or if this is not an option, contact the Inappropriate Workplace Behaviour Line on 1800 685 463.

Other services within the University include Counselling and Psychological Services, where there are experienced counsellors who can help and give you an idea of what other assistance is available, and the University Health Service for medical support.

Outside the University, there are Centres Against Sexual Assault (CASAs) located throughout Melbourne and regional Victoria. CASA aims to provide access to comprehensive and timely support and intervention to address the needs of women, children and men who are victim/survivors of sexual assault.

When a crisis happens

A crisis is something that happens out of the ordinary which causes physical and/or emotional shock. A person's thoughts, feelings, values, habits and even behaviour may change, temporarily or permanently. People are often surprised by how much they are affected. A crisis may affect not only people directly and indirectly involved, but also those close to them - family, friends, colleagues.

More can be found out about common reactions and coping strategies at the Phoenix Australia – Centre for Posttraumatic Mental Health.

Critical incidents

Counselling and Psychological Services are available to see staff and students after they have experienced some form of crisis or critical incident. Just as no two crises are exactly the same, people vary markedly in the way that they react following an unexpected event in their lives.

Natural disasters

During a natural disaster such as a bushfire, many people experience losses, witness suffering of some kind, or come into contact with others closely affected. As a result, people can feel helpless, sad, numb, guilty or angry.