Mental health emergencies


Online chat services


1800RESPECT National Sexual Assault, Domestic and Family Violence Counselling Service - online counselling (24 hr)

Lifeline Online

Lifeline Australia - crisis support chat 7 pm - 4 am

Kids Helpline

Kids Helpline - web chat for ages 13 to 25 years (24 hr)

Suicide Call Back Service

Suicide Call Back Service - online counselling (24 hr)

Other services

Counselling and Psychological Services, Level 2, 138 Cardigan Street Carlton VIC 3053, Telephone 8344 6927

For any emergencies requiring the intervention of a mental health professional on campus, please contact us we are avaible 9am - 5pm, Monday to Friday

At other times, in addition to the contact numbers above you can contact your local Mental Health Services

For residents living in the cities of Melbourne and Moonee Valley (the Parkville Campus of the University of Melbourne and its surrounding suburbs come within this area) the local service is:

Inner West Area Mental Health Service, Waratah, 9377 3400.

Hospitals near the University:

  • Royal Melbourne Hospital: 9342 7000
  • St. Vincent's Hospital: 9288 2211

For residents of other areas, call the nearest major hospital which will connect you with the local after-hours mental health service. Residents of any area can attend the emergency department of a major hospital.

The university has a Safer Community Program which can offer you personal safety tips, links to university support services and information about external services.

When a crisis happens

A crisis is something that happens out of the ordinary which causes physical and/or emotional shock. A person's thoughts, feelings, values, habits and even behaviour may change, temporarily or permanently. People are often surprised by how much they are affected. A crisis may affect not only people directly and indirectly involved, but also those close to them - family, friends, colleagues.

More can be found out about common reactions and coping strategies at the Phoenix Australia – Centre for Posttraumatic Mental Health

Critical incidents

Counselling and Psychological Services are available to see staff and students after they have experienced some form of crisis or critical incident. Just as no two crises are exactly the same, people vary markedly in the way that they react following an unexpected event in their lives.

Sexual assault

Sexual assault is any sexual behaviour that makes you feel uncomfortable, frightened or threatened. It is sexual activity that you have not agreed to, where another person uses emotional or physical force, coercion or threats against you.

Counselling and Psychological Services have experienced counsellors who can help you with this issue, as well as giving you an idea of what other assistance may be available. There are Centres Against Sexual Assault (CASAs) located throughout Melbourne and regional Victoria which provide a range of services in addition to 24 hour emergency or crisis care.

To contact any CASA and the after hours Sexual Assault Crisis Line (SACL) call 1800 806 292

Counselling and Psychological Services are open every weekday of the year apart from university observed public holidays and can respond immediately to emergencies and link you with any other service if required.

Natural disasters

During a natural disaster such as a bushfire, many people experience losses, witness suffering of some kind, or come into contact with others closely affected. As a result, people can feel helpless, sad, numb, guilty or angry.

Individual Counselling

Priority times for students and staff affected by such events can be arranged by contacting the service directly on 8344 6927. If you have concerns about a friend or colleague, you can also call us to discuss the best way to support them.