I NEED HELP NOW
Are you or someone else in immediate danger? If you are in an emergency:
- ContactCampus security on 8344 6666
- Call the Police on 000
- Go to your nearest hospital emergency department
- Contact your local psychiatric triage service
If you live in the surrounding suburbs of the Parkville Campus of The University of Melbourne, the local service is Inner West Mental Health.ThePsychiatric Triage number is1300 874 234 (24 hours a day, 7 days a week).
Hospitals near the University include:
- Royal Melbourne Hospital - 9342 7000
- StVincent's Hospital - 9231 2211
If you live in another area, call the nearest major hospital. They will connect you with the local after-hours mental health service. Residents of any area can attend the emergency department of a major hospital.
If You Need To Speak To Someone Urgently
Counselling and Psychological Services are available to help during business hours (9am - 5pm, Monday to Friday).
If you need someone to talk to right now, these external services are also there for support.
Suicide and Crisis Support
Sometimes when life feels really tough and overwhelming, some people may have suicidal thoughts. You are not alone. With support, you can stay safe.
Lifeline Australia - Provides all Australians access to crisis support and suicide prevention services.
Phone:13 11 14 (24 hours, 7 days a week)
Online Chat: 7pm - 4am, 7 days
Suicide Call Back Service - Free counselling for anyone affected by suicide. Their services are available 24 hours a day, 7 days a week.
Phone:1300 659 467
Online Chat: 24 hours, 7 days
Suicideline (Victoria) - Free, professional, anonymous support for Victorians at risk of suicide, concerned about someone else’s risk of suicide, and bereaved by suicide. Their services are available 24 hours a day, 7 days a week.
Phone:1300 651 251
Online Chat: 24 hours, 7 days
Kids Helpline – Free phone and online counselling service for young people aged 5 – 25. Their services are available 24 hours a day, 7 days a week.
Phone:1800 55 1800
Online Chat: 24 hours, 7 days
Counselling and Mental Health Assistance
These are some other external services that can listen, talk through what you’re going through, and provide information and support.
Beyond Blue – Provides information and support to help Australians achieve their best possible mental health.
Phone:1300 22 4636 (24 hours a day, 7 days a week)
Online Chat: https://www.beyondblue.org.au/get-support/get-immediate-support(3pm - 12am, 7 days a week)
MensLine Australia – Professional telephone and online support and information service for Australian men, 24 hours a day, 7 days a week.
Phone:1300 78 99 78
eheadspace – A confidential, free, and secure space young people (12 – 25) or their family can chat, email, or speak on the phone with a qualified youth mental health professional.
Phone:1800 650 890 (10pm - 1pm)
Online Chat: https://www.eheadspace.org.au/(1pm - 1am)
Emails can be submitted at any time.
Drugs, Alcohol, and Gambling
Directline – Confidential alcohol and drug counselling and referral service, 24 hours a day, 7 days a week.
Phone:1800 888 236
Gambler’s Help –Support for anyone affected by gambling, 24 hours a day, 7 days a week.
Phone:1800 858 858
Gambler’s Help Youthline: 1800 262 376
Online Chat: https://www.gamblinghelponline.org.au/
Grief and Loss
Compassionate Friends Victoria – Grief Support, 24 hours a day, 7 days a week.
GriefLine – Anonymous support and specialist grief counselling to individuals and families.
Phone:9935 7400 (12pm – 3am, 7 days a week)
Sexual Assault is any sexual behaviour that makes you feel uncomfortable, frightened, or threatened. It is sexual activity that you have not agreed to, where another person uses emotional or physical force, coercion, or threats against you.
Emergency & Crisis Support
University Security on 8344 6666 is available 24 hours a day, 7 days a week for on-the-spot help. If your situation is immediately life-threatening or urgent, always call Victoria Police on 000 first.
For after-hours crisis support, you can contact:
Universities Australia National Support Line – As part of the Respect. Now. Always. campaign, this a counselling line for students affected by sexual assault and harassment to access support 24 hours a day, 7 days a week until 30 November 2017. The phone number to call is: 1800 572 224
Sexual Assault Crisis Line – State-wide, after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.
Phone:1800 806 292 (5pm – 9am)
The Royal Women’s Hospital Sexual Assault Crisis Line – Provides crisis care response to females and males who have experienced sexual assault.
Phone:9635 3610(24 hours a day, 7 days a week)
1800Respect – National sexual assault, domestic and family violence counselling service (24 hours a day, 7 days a week).
Phone:1800 737 732
Safe Steps Family Violence Response Centre
Phone:1800 015 188 (24 hours a day, 7 days a week)
No to Violence Men’s Referral Service
Phone:1300 766 491 (9am – 9pm, Monday – Friday)
There are a range of services that can provide support, referrals and counselling about sexual assault issues.
Current and former students who have experienced sexual harassment and assault can receive support from the University’s Safer Community Program. If you, or someone you know, has been sexually assaulted, they can provide support, referrals, and information to assist you. The Safer Community Program website also contains information about reporting to Police.
Student appointments: Book a Stop 1 adviser.
For University Staff, the
Other services within the University include Counselling and Psychological Services, where there are experienced counsellors who can help and give you an idea of what other assistance is available, and the University Health Service for medical support.
Outside the University, there are Centres Against Sexual Assault (CASAs) located throughout Melbourne and regional Victoria. CASA aims to provide access to comprehensive and timely support and intervention to address the needs of women, children and men who are victim/survivors of sexual assault.
When a crisis happens
A crisis is something that happens out of the ordinary which causes physical and/or emotional shock. A person's thoughts, feelings, values, habits and even behaviour may change, temporarily or permanently. People are often surprised by how much they are affected. A crisis may affect not only people directly and indirectly involved, but also those close to them - family, friends, colleagues.
More can be found out about common reactions and coping strategies at the Phoenix Australia – Centre for Posttraumatic Mental Health.
Counselling and Psychological Services are available to see staff and students after they have experienced some form of crisis or critical incident. Just as no two crises are exactly the same, people vary markedly in the way that they react following an unexpected event in their lives.
During a natural disaster such as a bushfire, many people experience losses, witness suffering of some kind, or come into contact with others closely affected. As a result, people can feel helpless, sad, numb, guilty or angry.