Our delivery mission
"Accessible, comprehensive and tailored medical care for the University community, provided by highly skilled health professionals. Your success is our priority."
The University of Melbourne Health Service forms part of Melbourne Students and Learning. We provide health care for both local and international students, staff and their dependents.
The Health Service medical professionals and staff celebrate diversity and strive to create a safe environment for people of all backgrounds, cultures, beliefs, sexuality and gender groups. The Health Service participates in the Closing the Gap initiative and is working towards achieving Rainbow Tick accreditation.
The University Health Service is a general practitioner service. Some of the services provided include management of illness, advice about general health and wellbeing, mental health issues including anxiety and depression, contraception, sexual health, wound care, skin cancer checks, travel health and immunisations for both adults and children. The University Health Service also refers to outside specialists when necessary. There are male and female doctors available and you are usually able to see the doctor of your choice.
With your permission, medical staff can write certificates for students who are patients of this clinic provided that they have seen the person during the illness or are aware of the circumstances of the problem.
All consultations are strictly confidential and no information will leave the service without your prior permission. Information can be referred to specialist providers as long as we have your permission to do so. For further information please refer to the following links or call the UoM Health Service
- Wellbeing Services Privacy Statement
- Guidelines and Procedures for the Management of Personal and Health Information
Compliments and considerations
Over the past two years we have been actively seeking feedback from the university community and users of the Health Service through student focus groups, patient surveys and research projects. We appreciate your input, and use it to understand how we can improve our delivery of service.
What we have learnt from you
What you like:
- Users of the Health Service are happy with the service provided
- The doctors relate well to students and are knowledgeable about student health concerns
- Doctors explain health conditions well and spend a good amount of time with patients
- Users are happy with waiting times (when you arrive to see the doctor) and access (time it takes to get an appointment)
Things we could improve:
- Not all students know about the Health Service
- Students have vast and varied avenues for receiving communications (information about services available)
- Not everyone understands what services are available at the Health Service
- It is difficult to get through to the Health Service by phone
How we are using your input and striving to improve delivery of our service:
Improved awareness about the Health Service through:
- Greater visibility at Orientation Day. This year we held two activities rather than our usual one.
- We have increased our offer to provide presentations at residential Colleges, including what services are available at the Health Service.
- Health Service posters have been designed and placed in student common/gathering areas such as Student Centres, Libraries, Union House
- Health Service information has been added to the electronic revolving poster in Union House
Wellbeing services have recently created a new position and employed a Wellbeing Coordinator who will work with our nurses to increase Health Promotion activities and create greater awareness of our services.
To ease phone congestion, an online appointment system is now provided on the website and through a phone app.
Provide your feedback
Communicating by email
Although our aim is to provide a timely response our staff do not have around the clock access to emails. Doctors cannot access to this email. Please do not send emails regarding urgent medical matters or matters requiring an immediate response.
Without encryption email is not considered secure. It is therefore our policy to neither send nor receive email containing personal or health information.
We take your feedback, suggestions and complaints seriously. If you have a problem we would like to hear about it. Please feel free to talk to your doctor, the Practice Manager, Nurse Coordinator or our Administration Team Leader. You may prefer to write to us, or use our suggestion box.
If your concerns cannot be satisfied within the practice you may choose to take your complaint to:
Health Services Commissioner
30th Floor, 570 Bourke Street
Melbourne VIC 3000
Phone: 1 800 136 066 (Toll free in regional Victoria) or (03) 8601 5200
TTY: 1300 550 275
Fax: (03) 8601 5219
Leaving our service
Due to limited availability we cannot extend our services to clients outside the University community. When your eligibility changes you will need to find another health care provider. If you wish to have your health records transferred overseas or gain direct access, you will need to apply through UoM Freedom of Information.
The University of Melbourne Health Service forms part of the University and the University is an “agency” within the meaning of Section 5 of the FOI Act.
As such, access to documents held by the University of Melbourne Health Service is granted according to procedures set out in the FOI Act, and the right to access provisions in the HRA do not apply.
Requests for access to documents held by the University under the provisions of the FOI Act should be made in writing via email to firstname.lastname@example.org and addressed to the Freedom of Information Officer.
Requests for transfer of records to another health care provider within Australia can be made to the Health Service at email@example.com. To cover administrative expenses a small fee will be charged, payable prior to the transfer of your records.
For more details see the Guidelines and Procedures for Management of your Personal and Health Information above.