Crisis and Critical Incident Response

Personal Crises

A mental health emergency is an emotional or behavioural crisis that requires same-day or immediate attention by a mental health professional.

This may include, but is not limited to:

After Hours:

If you are in an emergency, please call 000 and/or Campus Security on 8344 6666. Please go to the Emergency Contacts page for more information on support options available.

Critical Incident

A critical incident is any situation that affects a number of University students or staff, that may cause a traumatic reaction involving a strong physical and emotional response.

Examples of critical incidents likely to affect the University community may include:

A traumatic event can happen to you directly, to someone you are close to, or you may have witnessed it.

In situations where the incident is related to University life, CAPS has a systematic response plan for such incidents. This includes liaison with other University services following standard emergency procedures.

During Business Hours:

CAPS are available to see students and staff in the event of a critical or traumatic incident. Please call CAPS at 8344 6927 and identify the situation as needing urgent attention.

After Hours:

If you are in an emergency, please call 000 and/or Campus Security on 8344 6666. Please go to the Emergency Contacts page for more information on support options available.

Helpful Information

When something traumatic happens, it can be overwhelming and emotionally distressing. People can react in different ways, including experiencing strong feelings of sadness, fear, anger, guilt, or grief. It can be helpful to learn more about the common reactions to a traumatic event and what can help at Phoenix Australia - Centre for Posttraumatic Mental Health.

Most people recover with the support of family and friends. However, if you find that your response to a traumatic event continues to impact on your everyday life or relationships in an ongoing way, it is worth seeking professional help.