Making An Appointment
Counselling and Psychological Services (CAPS) provides free, confidential, short-term professional counselling to currently enrolled students and staff. CAPS is committed to providing quick access to our service for those in need.
Access begins with an Initial Consultation. An Initial Consultation appointment is 45 minutes and includes:
- A questionnaire about your health and wellbeing
- A consultation with a Counsellor
The consultation is designed to cover a brief overview of your current situation and address any immediate concerns. Some people find that this consultation is sufficient for their needs. For others, at the end of your appointment, your Counsellor will recommend the best support options. Following an Initial Consultation, some students and staff may proceed with Short-term Counselling. Counselling sessions are 50 minutes and are arranged through your Counsellor.
Initial Consultation appointments are available Monday - Friday, 9am - 5pm. They can be booked on the day, or the next day. During semester, with increased demand, wait times could increase. Check out what you can do while you are waiting . If you need urgent assistance, click here .
To schedule an Initial Consultation, you can:
- Book Online (For Students Only)
- Call us on 8344 6927 during business hours
- Visit our reception desk at Level 5, 757 Swanston Street, Parkville VIC 3010
If you would feel more comfortable speaking with a male or female Counsellor, or have particular preferences in your choice of Counsellor, check out Our Staff page for more details. We will endeavour to place you with someone of your choice, but this may not always be possible.
Read important information about What to Expect at Your Initial Consultation or What to Expect in Short-Term Counselling here.