Making An Appointment
CAPS provides psychological support to students and staff and is committed to providing quick access into our service for those who need to attend.
Accessing support at CAPS begins with an Initial Consultation. An Initial Consultation appointment has two parts (total time of 45 minutes):
- 15 minute questionnaire about your health and wellbeing
- 30 minute consultation with a Counsellor
The consultation with a Counsellor is designed to cover a brief overview of your current situation and address any immediate concerns. Some people find that the Initial Consultation is sufficient for their current needs. For others, at the end of your appointment, your Counsellor will recommend the best support options for your needs.
Initial Consultation appointments are available Monday - Friday, throughout the day (9am - 5pm). They can be booked on the day, or the next day. During semester time, with increased demand, wait times could be increased. Check out what you can do while you are waiting . If you need urgent assistance, click here .
To schedule an Initial Consultation appointment with CAPS, you can:
- Book Online (For Students Only)
- Call us on 8344 6927 during business hours
- Visit our reception desk at Level 5, 757 Swanston Street, Parkville VIC 3010
If you would feel more comfortable speaking with a male or female Counsellor, or have particular preferences in your choice of Counsellor, check out Our Staff page for more details. We will endeavour to place you with someone of your choice, but this may not always be possible.
Following an Initial Consultation, some students and staff may proceed with Short-term Counselling. Counselling sessions are 50 minutes and are arranged through your Counsellor.
Read important information about What to Expect at Your Initial Consultation or What to Expect in Short-Term Counselling here.