Making an appointment
Counselling and Psychological Services (CAPS) provides free, confidential, short-term professional counselling to currently enrolled students and staff. CAPS is committed to providing quick access to our service for those in need.
Access begins with an initial consultation. An initial consultation appointment is 45 minutes and includes:
- A questionnaire about your health and wellbeing
- A consultation with a counsellor.
The consultation is designed to cover a brief overview of your current situation and address any immediate concerns.
Initial consultation appointments are available Monday - Friday, 9am - 5pm. They can be booked on the day, or the next day. During semester, with increased demand, wait times could increase. Check out what you can do while you are waiting, or if you need urgent assistance.
To schedule an initial consultation, you can:
- Book online (students only)
- Call us on 03 8344 6927 during business hours
- Visit our reception desk at Level 5, 757 Swanston Street, Parkville VIC 3010.
If you would feel more comfortable speaking with a male or female counsellor, or have particular preferences in your choice of counsellor, check out our staff page for more details. We will endeavour to place you with someone of your choice, but this may not always be possible.
For important information about what to expect at your initial consultation or from short-term counselling, see our what to expect from counselling page.
At the end of your initial consultation, your counsellor will recommend some support options. Some people find that the initial consultation is sufficient for their needs, while others may proceed with short-term counselling. Short-term counselling sessions are 50 minutes and are arranged through your counsellor.