Counselling appointments for students located in Australia

Counselling and Psychological Services (CAPS) provides free, confidential, short-term professional counselling to currently enrolled domestic and international students located in Australia. We are committed to providing quick access to support for those in need.

Appointment types

  • Initial consultations

    Getting support at CAPS begins with an initial consultation. An initial consultation appointment is up to 45 minutes and includes:

    • Questionnaires about your health and wellbeing (15 mins)
    • A consultation with a counsellor (30 mins)

    The consultation is designed to cover a brief overview of your current situation and address any immediate concerns.

    Initial consultation appointments are available Monday - Friday, 9am - 5pm. They can be booked on the day, or the next day. During semester, with increased demand, wait times can increase.

    If a suitable appointment time is not available, contact us during business hours. We can arrange for a counsellor to provide a brief triage phone call to work out options.

    You can also check out what you can do while you are waiting, or if you need urgent assistance.

    If you feel more comfortable speaking with a male or female counsellor, or have particular preferences in your choice of counsellor, see our staff page for more details. We will endeavour to place you with someone of your choice, but this may not always be possible.

    A counsellor making notes while talking with a client
    Counselling appointments start with an initial consultation
  • Short-term counselling

    At the end of your initial consultation, your counsellor will recommend some support options. Some people find that the initial consultation is sufficient for their needs, while others may continue with short-term counselling.

    Return appointments are up to 50 minutes and are arranged through your counsellor. Majority of students attend between one to four sessions. A small number of students may require up to six sessions.

    To find out more about what to expect at your initial consultation or from short-term counselling, see our what to expect from counselling page.

Specialist services

  • International student counselling and support

    Making the transition from another country to study in Australia can be an enriching experience and also bring challenges to wellbeing. This can include stress that comes with culture change, or feelings of loneliness when leaving behind your usual support network such as family and friends.

    Our counsellors come from a variety of cultural backgrounds and are familiar with issues of adjusting to a new culture. They are committed to being respectful of cultural differences, and are experienced in working collaboratively with people from different cultural groups. We also have dedicated International Student Counsellors, Yuyang Liu and Effie Chen. You can learn more about our counsellors.

    Appointments are booked online or by phone. If you would like to see a specific counsellor, you can request this.

  • LGBTQIA+ counselling and support

    At the University of Melbourne, we recognise the richness diversity brings. We pride ourselves on fostering and promoting a diverse and inclusive learning and working environment free from discrimination, harassment, vilification, or victimisation based on sex, sexuality, or gender identity.

    Our counsellors are welcoming and supportive of people of all backgrounds, and many counsellors have a particular interest in supporting students of diverse sexuality and gender identity. We also have have a dedicated LGBTIQA+ counsellor, Jean Popomilkov. You can read more about our counsellors.

    Appointments are booked online or by phone. If you would like to see a specific counsellor, you can request this.

    Learn more about LGBTIQA+ counselling and support

  • HPR for special consideration or registration for ongoing support

    Can a counsellor help me apply for special consideration or register for ongoing support?

    Students who have been seeing a CAPS counsellor in an ongoing way about issues affecting their study can talk to their counsellor about completing a Health Professional Report (HPR) to support an application for special consideration or register for ongoing support.

    Before making an appointment:

    What if I haven't been to see a counsellor at CAPS before?

    HPR forms are best completed by health professionals who have prior knowledge of your circumstances.

    If it's your first time seeing one of our counsellors, we may not be able to complete your HPR. However, you can still make an appointment to discuss personal issues that are impacting your study, and we can discuss options and support with you.