Counselling and Psychological Services (CAPS) provides free, confidential, short-term professional counselling to currently enrolled domestic and international students located in Australia. We are committed to providing quick access to support for those in need.
Getting support at CAPS begins with an initial appointment. Initial appointments can be booked on the day, or for the next day. They are available Monday - Friday, 9am - 5pm. During peak times in semester, demand for initial appointments may increase.
All appointments are up to 50 minutes. For your initial appointment, you'll be asked to arrive 10 minutes before your appointment to complete questionnaires about your health and wellbeing.
If a suitable appointment time is not available, contact us during business hours. We can arrange for a counsellor to provide a brief triage phone call to work out options.
If you feel more comfortable speaking with a male or female counsellor, or have particular preferences in your choice of counsellor, see our staff page for more details. We will endeavour to place you with someone of your choice, although this may not always be possible.
To find out more about what to expect in your appointments and short-term counselling, see our what to expect from counselling page.
International student counselling and support
Making the transition from another country to study in Australia can be an enriching experience and also bring challenges to wellbeing. This can include stress that comes with culture change, or feelings of loneliness when leaving behind your usual support network such as family and friends.
Our counsellors come from a variety of cultural backgrounds and are familiar with issues of adjusting to a new culture. They are committed to being respectful of cultural differences, and are experienced in working collaboratively with people from different cultural groups. We also have dedicated International Student Counsellors, Yuyang Liu and Effie Chen. You can learn more about our counsellors.
LGBTQIA+ counselling and support
At the University of Melbourne, we recognise the richness diversity brings. We pride ourselves on fostering and promoting a diverse and inclusive learning and working environment free from discrimination, harassment, vilification, or victimisation based on sex, sexuality, or gender identity.
Our counsellors are welcoming and supportive of people of all backgrounds, and many counsellors have a particular interest in supporting students of diverse sexuality and gender identity. We also have have a dedicated LGBTIQA+ counsellor, Jean Popomilkov. You can read more about our counsellors.
HPR for special consideration or registration for ongoing support
Can a counsellor help me apply for special consideration?
Students who have been seeing a CAPS counsellor in an ongoing way about issues affecting their study can talk to their counsellor about completing a Health Professional Report (HPR) to support an application for Special consideration.
Before making an appointment:
- Please refer to the University's policy and information on Special consideration.
- A copy of the HPR form can be found on the Special consideration page under 'How to apply'.
What if I haven't been to see a counsellor at CAPS before?
HPR forms are best completed by health professionals who have prior knowledge of your circumstances.
If it's your first time seeing one of our counsellors, we may not be able to complete your HPR. However, you can still make an appointment to discuss personal issues that are impacting your study, and we can discuss options and support with you.
Why seek counselling?
People attend counselling to talk about personal, emotional, or mental health issues which affect their study and life.
What to expect from counselling
Important information about what to expect when you visit our service, including how we work, what happens in appointments, and your confidentiality.
Waiting for your appointment
There are many helpful things you can do to support yourself while waiting for your appointment.
Worried about someone?
What to do if someone you know is struggling and may benefit from counselling.