Education Services for Overseas Students (ESOS)

Overseas Student Program

The Australian Government operates an Overseas Student Program (OSP) that enables international students to study in Australia on student visas. The provision of education to international students is regulated by the Department of Education through the Education Services for Overseas Students (ESOS) legislative framework The Department of Home Affairs is responsible for making decisions on student visa applications and other immigration-related legislation.

The Department of Education has made available a brief overview of the ESOS Framework, including the rights and responsibilities of international students.

University responsibilities

The ESOS legislative framework protects the interests of international students by providing consistent standards for the conduct of education providers. These standards set out specifications in relation to staff capability, educational resources and facilities and marketing of courses and placement of students.

The University has a fee policy which explains the calculation and payment of tuition fees and the arrangements relating to refunds.

There is a range of student support services available to assist you with adjusting to study and life in Australia. Stop 1 is your first point of contact for advice on administrative and academic matters. If you have concerns or complaints about your experience at the University, you are encouraged to access the University’s Student Grievances Policy.

The University’s Policy Library contains key documents that set out the grounds and procedures for suspending or terminating student enrolments, for instance failure to re-enrol, non-payment of tuition fees, general or academic misconduct or unsatisfactory course progress. The University is required to monitor and notify the Department of Education and the Department of Home Affairs of changes in your enrolment or a breach of visa conditions related to course progress.

Information provided by students may be made available to Commonwealth and State agencies as required by the ESOS Act and related legislation. You have the right to gain access to your personal information held by the University. For further information please refer to the University’s Privacy Policy.

Student responsibilities

All students are required to adhere to University statutes and regulations and policies and procedures concerning their enrolment. If you hold a student visa, you should also be aware of the following:

  • You must try to complete your course by the end date on your Confirmation of Enrolment (COE). The University can only extend the duration of your course in limited circumstances.
  • Changes in your enrolment may result in cancellation of your visa.
  • You must hold a valid visa while in Australia. Remember to renew your visa if it is about to expire.
  • You must comply with the conditions of your visa, including those related to work limitations, health insurance, course progress and notifying the University of changes to your address.
  • Your enrolment in each semester must include some on-campus subjects to avoid being only enrolled in online subjects.
  • You must not complete more than 33.33% of your total course points in online subjects.