Contact us
Phone 
+61 (3) 8344 6904
Fax
+61 (3) 9347 6684
Opening hours
Monday–Friday: 8.45am–5.00pm
Weekends: Closed
Public holidays: Closed on UoM-recognised public holidays
Our location
138–146 Cardigan St, Carlton VIC 3053
Entrance is to the right of the building via the ramp.
Contacting us via email
Our practice encourages using phone rather than email for your privacy and security. Our practitioners are also busy consulting and cannot regularly monitor emails.
Please contact us by phone rather than email using the number above. However, if you need to pass on documentation for an upcoming telephone or video consult please email the administration staff at admin-healthservice@unimelb.edu.au.
Note: You cannot make or amend appointments through this email address.
Your feedback
We learn through your feedback. Please email health-feedback@unimelb.edu.au with any comments or suggestions for improvement. Note: You cannot make appointments through this email address.
Patient’s rights
We take your feedback, suggestions and complaints seriously. If you have a problem we would like to hear about it. Please feel free to talk to your doctor, the Manager, Nurse Unit Manager or our Administration Team Leader. You may prefer to email health-feedback@unimelb.edu.au, write to us, or use our suggestion box.
If your concerns cannot be satisfied within the practice you may choose to take your complaint to:
Health Complaints Commissioner
Level 26, 570 Bourke Street
Melbourne VIC 3000
Phone: 1300 582 113 between 9am and 5pm, Monday to Friday
Web: www.hcc.vic.gov.au
After hours care
To arrange an after-hours home visit from National Home Doctor Service, call 13 SICK (13 7425) or 03 9429 5677. Alternatively, check the list of emergency contacts for inner-city public hospitals that provide care 24 hours a day.