Contact us

Phone

+61 (3) 8344 6904

Fax

+61 (3) 9347 6684

Opening hours

Monday–Friday: 8.45am–5.00pm
Weekends: Closed

Public holidays: Closed on UoM-recognised public holidays

Our location

138–146 Cardigan St, Carlton VIC 3053

Entrance is to the right of the building via the ramp.

Contacting us via email

Our practice encourages using phone rather than email for your privacy and security. Our practitioners are also busy consulting and cannot regularly monitor emails.

Please contact us by phone rather than email using the number above. However, if you need to pass on documentation for an upcoming telephone or video consult please email the administration staff at admin-healthservice@unimelb.edu.au.

Note: You cannot make or amend appointments through this email address.

Your feedback

We learn through your feedback. Please email health-feedback@unimelb.edu.au with any comments or suggestions for improvement. Note: You cannot make appointments through this email address.

Recent feedback received:

• Waiting time in clinic: We understand our team can sometimes run late during their day. This can be due to previous appointments taking longer than expected, or an unexpected emergency. Nevertheless, we understand that this impacts on your experience.
  
  Where possible, we schedule breaks in our GPs days so they can catch-up.  We also encourage patients to book a short 15-minute appointment for 1 or 2 issues, and a long 30 minute appointment for 3 or more issues.

• Ease of making an appointment with your preferred GP: We know our GPs are popular people! But this can mean that bookings fill up weeks in advance.
  
  We recommend that you book ahead of time for regular prescriptions, referral repeats or if you know that some results will come in.
  
  For on-the-day care, we also try to keep some emergency appointments available – though these may not always be with your preferred GP. These can only be booked on the day, either online or via telephone.

Patient’s rights

We take your feedback, suggestions and complaints seriously. If you have a problem we would like to hear about it. Please feel free to talk to your doctor, the Manager, Nurse Unit Manager or our Administration Team Leader. You may prefer to email health-feedback@unimelb.edu.au, write to us, or use our suggestion box.

If your concerns cannot be satisfied within the practice you may choose to take your complaint to:

Health Complaints Commissioner
Level 26, 570 Bourke Street
Melbourne VIC 3000
Phone: 1300 582 113 between 9am and 5pm, Monday to Friday
Web: www.hcc.vic.gov.au