Fees
Fees and charges for staff and students.
Eligibility criteria
GP appointments at the University of Melbourne Health Service are available for:
- Current UoM students and current UoM staff
- Child dependants (under 16 years) of current UoM students who are listed on the student’s Medicare card (or all dependants listed on the current student’s OSHC family policy)
- Child dependants (under 16 years) of current UoM staff who are listed on the staff member’s Medicare card/OVC policy
- Students of other universities
Specialist (incl Psychologist and Psychiatrist) appointments are available for current UoM students only, and require a GP referral.
Evidence of your eligibility must be provided at each visit.
If you have graduated, are no longer employed by the University or are otherwise not eligible to attend our service, please speak to our reception team who will provide you with information about transferring to another health provider. You will continue to have access to the Health Service for three months following graduation or cessation of employment at the University at a full fee cost.
For many services at the Health Service, there is no fee for UoM students (and their dependants) with a valid Medicare card, BUPA OSHC or ALLIANZ OSHC. For other OSHC students, a reduced consultation fee is payable on attendance and a rebate can be claimed from your insurer directly.
All other patients (including UoM staff, their dependants and students of other universities) must pay a consultation fee on attendance. You may be eligible for a rebate from Medicare or your insurer, however there will likely be an out of pocket gap.
| Fee schedule | Effective July 2025 | |||
|---|---|---|---|---|
| GP appointments | No fee: UniMelb students with Medicare / BUPA OSHC / Allianz OSHC | Full Fee: UniMelb staff and eligible dependants / Students of other universities | Reduced Fee: UniMelb students with other OSHC | Indicative rebate amount for Full Fee and Reduced Fee patients |
| Standard appointment: <15 minutes | No fee | $90.00 | $65.75 | Full Fee Rebate: $43.90 Please check with your Insurer/Medicare |
| Long appointment: 15–30 minutes | No fee | $140.00 | $106.75 | Full Fee Rebate: $84.90 Please check with your Insurer/ Medicare |
| Involved: >30 minutes | No fee | $190.00 | $146.95 | Full Fee Rebate: $125.10 |
| Specialist appointments | No fee: UniMelb students with Medicare / BUPA OSHC / Allianz OSHC | Full Fee: UniMelb staff and eligible dependants / Students of other universities | Reduced Fee: UniMelb students with other OSHC | Indicative rebate amount for Full Fee and Reduced Fee patients |
| Psychologists | No fee with valid referral up to 10 sessions per year | Not eligible | $120.00 | $98.95 Please check with your insurer/Medicare |
| Clinical Psychologist | No fee with valid referral up to 10 sessions per year | Not eligible | $175.00 | $145.25 Please check with your insurer/Medicare |
| Private Psychology Session – No Valid Referral | $180 | Not eligible | $180 | No rebate available |
Psychiatrists Valid Referral Needed | No fee with valid referral | Not eligible | $217.50 | $184.90 |
Surgeon Valid Referral Needed | Initial Consultation: $100 Follow Up Consultation: $50.00 | Not eligible | Initial Consultation: $100 Follow Up Consultation: $50.00 | Initial Consultation: $86.15 Follow Up Consultation: $43.35 |
| Note: We are a pay-on-the-day service. We do NOT accept AMEX transactions. If payment is not made on the day of your consultation, an additional non-payment fee of $10.00 will be charged. | ||||
UoM students
Current UoM students who hold a valid Medicare, Bupa OSHC or Allianz Care Australia OSHC card will be directly billed for their consultations, with the exception of some services.
Current UoM students with other overseas insurance cover must pay their consultation fee on attendance and claim the rebate from their insurance provider.
Please bring your Medicare card, OSHC insurance card or any other information pertaining to your medical insurance provider to every appointment.
If you are an Australian concession card holder, e.g. health care card, your consultations will be directly billed. Please bring this card with you to every appointment.
Non-UoM students
Students of other universities are also welcome to use the UoM Health Service. You are required to bring your university student card as well as your Medicare card.
UoM staff
Staff of UoM are required to pay a fee on the day of their medical consultations. If payment is not received on the day of service an additional non-payment fee of $10.00 will be charged.
Other charges
International students
Visitors and overseas patients without Medicare or with insurance other than Bupa or Allianz will incur a fee.
Internal fees for services
Some services may not be covered by Medicare or OSHC policies, such as private prescriptions, referral requests, certain vaccinations, and select procedures (e.g. ear cleaning, IUD removal/insertion, etc). Always enquire before receiving services to ensure you are fully aware of any out-of-pocket expenses.
Non-eligible telehealth consult fees
Telehealth eligibility states that a patient must have attended the clinic once in the last 12 months for a face-to-face consult in order to be eligible for telehealth consults. Some exceptions do apply, please contact the Health Service for more information.
External health provider fees
For all patients there may be out-of-pocket costs associated with further medical investigations, specialist visits and medical treatments not performed in this practice. For information on these costs ask the service provider when making your appointment or before attending for treatments.
Coverage limit for Psychology sessions
Bupa, Allianz and Medicare will only cover up to 10 Psychology sessions per calendar year. Fees will apply if you exceed this limit.
Cancellation Policy
Late cancellation and non-attendance of appointments reduces access to our service for others.
| Appointment type | Cancellation period | Fee |
|---|---|---|
| 15 minute GP appointment | Within 2 hours of your appointment | $40 |
| 30 minute GP appointment | Within 2 hours of your appointment | $80 |
Psychology appointment Psychiatry appointment Other specialist appointment | Within 48 hours of your session | $80 |
If you are more than 10 minutes late for your scheduled appointment, we will consider this to be non-attendance. To avoid a fee, please contact us before the cancellation period within our business hours to change or cancel your booking. Payment of this fee will be required before you can access the Health Service again.
Occasionally some consults run behind schedule. If you are no longer able to wait for your in-person or telehealth consultation, please see reception or phone the Health Service to advise. A non-attendance fee will be charged for failure to notify the Administration Team that you are no longer able to wait.
Transfer of records
For all patients, a small fee will be charged prior to the transfer of your records to another health care provider. Please allow at least 30 days for your new medical practice to receive your medical record.
After hours
- Home Visiting Doctors Service: If you need health care outside Health Service operating hours, a doctor from the Home Visiting Doctors Service can arrange to visit you at your own home. This service directly bills Medicare.
- Bupa OSHC phone advice: International students with Bupa OSHC insurance can call the Student Advice Line 24/7 for health advice.
- 1300 884 235
- Allianz Global OSHC phone advice: Allianz Global OSHC policy holders can obtain 24 hour toll-free access to medical professionals for emergency phone advice.
- 1800 814 781
- Nurse on call: Nurse on call provides free health care advice 24/7 over the phone from a registered nurse for anyone in Victoria.
- 1300 60 60 24
Home visits
Under some circumstances home visits are available for patients known to the practice and who live in the immediate vicinity. Fees apply for home visits and there could be a long wait. Patients who are able to walk are expected to attend the practice for consultations. Call reception on 03 8344 6904 for more information on how to obtain a home visit.
Other options
See emergency contacts for the inner-city public hospitals who provide care twenty-four hours a day.
Some hospitals charge facility fees for attendance in their emergency departments which is non-rebateable through Medicare or Overseas Student Health Cover. Facility fees vary and can be high, particularly if the attendance is not considered an emergency. For information about possible out-of-pocket costs check with the hospital.