COVID-19 services


Before booking, please use the Australian Government’s Eligibility Checker to see you if can get the vaccine during Phase 1b and read our FAQs so you’ll know how to prepare and what to expect.

We are pleased to be selected by the Australian Government to provide COVID-19 vaccinations during Phase 1b rollout.
Existing patients, click here to book an appointment
If you are not an existing patient, please call (03) 8344 6905

Frequently asked questions

  • Am I eligible to get the vaccine during Phase 1b?

    Australia’s COVID-19 vaccines will become available in phases. Currently, Health Services is authorised to provide vaccines to those eligible under Phase 1b.

    Use the Australian Government’s Eligibility Checker to see if you’re eligible during Phase 1b:

  • The Eligibility Checker says I am I eligible to get the vaccine. What do I do now?

    You can book an appointment by clicking the ‘Book Appointment’ button above, or by calling (03) 8344 6905.

    You will be required to show proof of your eligibility. You will need to bring one of the following (as relevant to the criteria of eligibility that you meet) as evidence to confirm your eligibility:

    • a current work ID card showing employment at a relevant occupation for Phase 1A or 1B;
    • a letter from your employer confirming that you are currently employed in a priority occupation for Phase 1A or 1B;
    • documentation confirming you are a carer;
    • for household contacts of a quarantine / border worker, proof of occupation of the quarantine / border worker and evidence to demonstrate you live at the same residential address. For instance, this could include: bills or rates notices with both of your names and address, or separate documentary evidence that shows each of your names while showing the same address;
    • a referral from your GP or treating specialist confirming that you have been diagnosed with one or more of the relevant medical conditions, or have undergone or are undergoing one or more of the procedures for Phase 1B;
    • proof in the form of an alternative medical record that is dated within the last 5 years which shows that you have received the relevant diagnosis for the medical condition or have undergone or are undergoing the procedure for Phase 1B. This includes:
      • a printout of your medical history as recorded in your clinical records – i.e. your patient medical summary as printed out from your GP’s practice;
      • a printout of your chronic disease care plan from your GP;
      • a discharge summary from a hospital or other medical facility; or
      • a script in your name for a medication that you have been prescribed to treat one or more of the relevant medical conditions or one or more of the procedures in the form attached.
    • a condition-specific identifier that you have been issued with, such as a National Diabetes Services Scheme membership card

    If you cannot provide any of the above as evidence of your eligibility, you may use the Eligibility Declaration Form.

  • What else do I need to do before booking an appointment?

    Make sure your details are up to date with Medicare. You can do this using either your:

    If you don’t have your account set up, you can:

  • What is an Individual Health Identifier (IHI) and do I need one?

    If you are not eligible for Medicare, then you must get an Individual Health Identifier (IHI) before booking your important.

    This allows your vaccine record to be entered into the Australian Immunisation Record.

    If you already have Medicare, then you do not have to register for an IHI.

  • How much does the COVID-19 vaccine cost?

    COVID-19 vaccines will be free for everyone living in Australia including citizens, permanent residents and most visa-holders. Those on visitor visas, electronic travel authority, eVisitor and Transit visas are currently excluded.

    You will not need a prescription from a GP to get vaccinated.

    If you have a Medicare card, please bring it with you.

  • I am a health student doing clinical placements. Can I get the vaccine at Health Services?

    For University of Melbourne Students:

    If you are a University of Melbourne health student, the Faculty of Medicine, Dentistry and Health Services (MDHS) made arrangements with the Department of Health (DH) for students undergoing clinical placements to get vaccinated at the Royal Exhibition Building and the Melbourne Convention and Exhibition Centre.

    You must register here by 26 March 2021 to receive an invitation from DH to be vaccinated at one of these hubs.

    If you did not register by the deadline, and are still eligible to receive the vaccine (i.e. you are currently in clinical placements or will begin placements within 2 months), you may book an appointment with Health Services to receive your vaccine.

    For non-University of Melbourne health students:

    If you are eligible to receive the vaccine during Phase 1b (i.e. you are currently in clinical placements or will begin placements within 2 months), you may book an appointment with Health Services to receive your vaccine.

    You must bring proof of your eligibility such as a letter from your department stating you are currently undergoing placements in a clinical setting or will be within the next two months.

  • Can I get my flu vaccine (or any other vaccine) at the same time as my COVID-19 vaccine?

    No. You must wait at least two weeks between getting the COVID-19 vaccine and any other type of vaccination, including the flu jab.

    If you have recently received any vaccines, please ensure you book your appointment for the COVID-19 vaccine at least two weeks after the date you received your vaccine(s).

  • I am not a University of Melbourne staff member or student. Can I get the vaccine at the Health Service?

    Yes. The University of Melbourne Health Service has been approved by the Australian Government to administer the COVID-19 vaccines to anyone eligible during Phase 1b.

  • Which COVID-19 vaccine will I get?

    People eligible for the vaccine during Phase 1b will get the Oxford/AstraZeneca vaccine.

    The Australian Government’s Therapeutic Goods Administration (TGA) has approved 2 vaccines for use in Australia:

    1. Pfizer/BioNTech vaccine
    2. Oxford/Astrazeneca vaccine

    This means these vaccines have met the TGA’s rigorous standards for safety, quality and efficacy.

    The TGA will only register a vaccine if its benefits are much greater than its risks. This means every vaccine available in Australia has been proven to protect against COVID-19.

    Click here to read more about vaccines approved for use in Australia.

  • How many doses of the COVID-19 vaccine will I need?

    You will need two doses of the Oxford/AstraZeneca vaccine.

    The doses are given 4-12 weeks apart.

  • Where can I go for more information about COVID-19 vaccines?

    For the latest news and information about vaccines in Australia, visit the Australian Government’s COVID-19 vaccine website.


The Department of Health and Human Services (DHHS) has broadened COVID-19 testing criteria to include anyone with mild symptoms. To undertake a test, please contact us on (03) 8344 6905.

Documents for travel

The University Health Service offers the gold standard COVID PCR test.

Some countries require different tests and documentation when you are returning to your home country. The Health Service cannot provide tests for countries requiring tests other than the COVID PCR.

If you require a returning traveller COVID test, please contact the University's COVID-19 hotline on (03) 8344 6905 to see which testing site you may need to attend.


The Health Service now has a dedicated COVID-19 Hotline for University of Melbourne students and staff members. Please contact this hotline for advice if you:

  • Are feeling unwell and have COVID-19 symptoms (fever, breathing difficulties, cough, sore throat, fatigue and/or tiredness)
  • Have recently returned from overseas
  • Have been in close contact with a confirmed case of COVID-19
  • Are a health care worker or aged care worker, or
  • Live in a residential college or student accommodation.

COVID-19 Health Service Hotline

  • Phone: (03) 8344 6905
  • Hours: 8.45am – 5pm, Monday to Friday. For assistance outside these hours call theDHHS coronavirus hotline on 1800 675 398.