Health Service
University of Melbourne
We offer medical care to University of Melbourne students, staff, and their dependants*, while psychology and psychiatry services are only available to current University of Melbourne students.
We offer experienced medical practitioners, nurses and mental health clinicians with a depth of knowledge relevant to student health issues. Our philosophy is to support the holistic well-being of the University of Melbourne community by providing excellent, student-centric healthcare in a safe and welcoming environment.
To make a booking, click the Make an appointment button below. If you are a new patient, please contact our clinic on (03) 8344 6904 as you won't be able to make your first appointment via the booking system.
*Please consult your private health insurance provider to determine whether an individual qualifies as a dependant under your specific policy.
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Important changes for Medicare patients
From 1 November 2025, there are important Medicare changes you should be aware of before your next visit.
Introducing MyMedicare
MyMedicare is a new voluntary registration system that allows you to formally nominate your regular general practice (and preferred GP) as your ongoing care provider.
Registering helps strengthen the relationship between you and your chosen practice, allowing for:
- Better continuity and coordination of your care
- Access to additional Medicare benefits over time
- Access to Chronic Disease Management Care Plans (CDM) and Mental Health Treatment Plans (MHTP).
Why register?
From 1 November, patients registered with MyMedicare may:
- Access longer telehealth consultations with their regular GP
- Receive improved coordination for CDMs and MHTPs. Both these items are now linked to your nominated MyMedicare practice.
Please note: CDM and Mental Health billing will only apply through your registered practice. You need to make the University Health Service as your registered practice if you want to access a CDM or MHTP.
Before you register – students and staff
- Health care at the University of Melbourne Health Service is available only for currently enrolled students, university staff and their eligible dependents
- If you are graduating or concluding your contract with the University of Melbourne in 2025, we recommend that you do not register with MyMedicare under our practice, as you will lose access to our service once you are no longer enrolled or employed
- If we are not your regular GP service, we also recommend not registering, as you will not be able to claim CDMs or MHTPs through your regular GP service if you become registered with us.
How to register
- Before registering, ensure you are not already registered at another practice, as this may impact your care and billing
- You can register online via Services Australia - Register for MyMedicare
- If you do not meet the recent visit/claims criteria, you will need to attend our health service in person before completing your registration.
Our reception team can assist you with any questions about the process.
Booking an appointment with the Health Service
The Health Service is open Monday to Friday, 8.45am to 5.00pm on all days the University is open.
Before you book an appointment, please note: Fees and charges may apply for some services. Any applicable Medicare rebate will be processed on your behalf. Expect an automated SMS message from our system where applicable.
You can also make an appointment by calling (03) 8344 6904. If you are a new patient, you should call to make your first appointment.
Telehealth consultations
The Health Service now offers telehealth consultations as well as in-person appointments. You can book a telehealth appointment if you:
- Are in Australia (consultations cannot be provided to anyone offshore)
- Have attended the clinic once in the last 12 months for a face-to-face consult
- Don’t require in-person assistance (e.g. if the doctor doesn’t need to conduct an examination).
If you are unsure if a telehealth is right for you, please call (03) 8344 6904 to check your eligibility.
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Fees
Fees and charges for staff and students.
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Information for new patients
Find out what to bring to your first appointment, and fill out new patient information forms in advance.
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Information for international students
Find out about insurance, medication, referrals and receiving health care in Australia.
Results and questions
For best practice, it is the Health Service policy for patients to make an appointment to discuss results.
For the best appointment availability with the doctor you originally consulted with, we recommend you organise a follow-up appointment as soon as you get your test done.
If you have a follow-up question for the doctor pertaining to a recent consultation, a message will be taken by the administration team and responded to by the appropriate person as quickly as possible. Depending on the nature of the request, an appointment may be required.
After hours care
To arrange an after-hours home visit from National Home Doctor Service, call 13 SICK (13 7425) or 03 9429 5677. Alternatively, check the list of emergency contacts for inner-city public hospitals that provide care 24 hours a day.
The University of Melbourne Health Service forms part of Melbourne Students and Learning. We provide health care for both local and international students, staff and their dependents.
The Health Service medical professionals and staff celebrate diversity and strive to create a safe environment for people of all backgrounds, cultures, beliefs, sexuality and gender groups. The Health Service participates in the Closing the Gap initiative and is working towards achieving Rainbow Tick accreditation.
We aim to create an environment that is safe for our staff and patients. Any behaviours that impact on the psychological or physical safety in the environment will not be tolerated.
The University Health Service is a general practitioner service. The University Health Service also refers to outside specialists when necessary. There are male and female doctors available and you are usually able to see the doctor of your choice.
Medical staff can provide certificates for students who are patients of this clinic provided that they have seen the person during the illness or are aware of the circumstances of the problem.
We aim to provide excellent support to all patients. All practitioners of the Health Service practice ethical medicine. They are unable to prescribe particular classes of drugs on a long term basis, without a specialist's consultation.
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We are unable to extend our services to clients outside the University community due to our limited availability. When your eligibility changes you will need to find another health care provider.Transfer your records to another Australian health provider
Requests for transfer of records to another health care provider within Australia can be made to the Health Service at health-feedback@unimelb.edu.au. To cover administrative expenses a small fee will be charged, payable prior to the transfer of your records.
Transfer your records to a health provider overseas or gain direct access
The University of Melbourne Health Service forms part of the University and the University is an “agency” within the meaning of Section 5 of the FOI Act.
As such, access to documents held by the University of Melbourne Health Service is granted according to procedures set out in the FOI Act, and the right to access provisions in the HRA do not apply.
Requests for access to documents held by the University under the provisions of the FOI Act should be made in writing via email to foi-officer@unimelb.edu.au and addressed to the Freedom of Information Officer.
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We can help you with acute health issues as well as providing preventative health care.
ADHD diagnosis and treatments
The Health Service has recently experienced a significant increase in requests for ADHD (attention deficit hyperactivity disorder) assessments for medication treatment and management. The following information is intended to assist our community in finding further information and support regarding these requests.ADHD information
Services we offer
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Find out more about the University of Melbourne Health Service's COVID-19 Hotline, Vaccinations, Testing and Travel documentation.
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Doctors at the UoM Health Service consult many patients travelling to all parts of the world about their travel health care needs. These include travel vaccinations; first aid kits, malarial prophylaxis and travel safety.
We sell an extensive range of travel products including medication travel packs, mosquito nets and malarial prophylaxis. Many vaccines are available on site for a very reasonable price including Yellow Fever as we are a registered Yellow Fever vaccinating centre.
Remember that immunisation may take up to six weeks to complete, so consult your doctor as early as possible.
Travel safety
A variety of supplies are available for purchase at the UoM health service including first aid kits, emergency trauma kits, water purifying solution, insect repellent containing DEET, mosquito nets and malarial prophylactic medication. We also supply a small range of medications to assist with diarrhoea and vomiting whilst travelling.
First aid kits and emergency trauma kits
The UoM health service has a range of first aid kits for purchase that include saline, sterile dressings, bandages, slings, tweezers, gloves and eye patches. It is important to be prepared in case you or the people you are travelling with become injured. This is particularly important if you are travelling through remote areas where medical services are not available.
Emergency trauma kits are also available for purchase at the UoM health service. These kits include needles, syringes and cannulas. We recommend taking an emergency trauma kit if the countries your are travelling to do not have the same level of medical care as we have in Australia. Some countries that are popular for travel do not have the same sanitation requirements as we do in Australia and the administration of a needle or being cannulated may also mean contracting diseases such as Hep B or HIV.
For further information please make an appointment to see one of our doctors.
Malarial prophylaxis
Malaria is prevalent within areas of many countries where university students travel. At the UoM health service Malarial prophylactic medications such as Doxycycline, Malarone and Larium are available for purchase. A consultation with a doctor is required before purchasing any Malarial Prophylactic medications.
We also recommend if travelling to malaria areas that you use an insect repellent containing DEET and consider taking a mosquito net if sleeping in un-airconditioned environments. Both of these products can be purchased at the UoM health service.
To find out whether you are travelling to a Malarial area, please make an appointment for consultation with a doctor.
Travel medications
The UoM Health Service has a range of medications available for purchase including Stemetil for nausea, Immodium for diarrhoea, Hydrolyte for dehydration, Buscopan for stomach cramps, Noroxin a broad spectrum antibiotic and Simplotan an anti-giardia tablet. A consultation with a doctor is required before purchasing any travel medications. Please call the UoM health service to make an appointment.
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General practitioners at UoM Health Service are both knowledgeable and experienced in providing advice and treatment to students relating to their sexual health. Our doctors can provide information and advice regarding contraception, sexually transmitted infections (STI) and any general sexual health issues for all genders and sexual orientations.
To speak with a general practitioner, make an appointment or contact us.
Medical Terminations Of Pregnancy (MTOP) can be provided by Dr Rolf Tsui who is also an HIVS100 prescriber.
PrEP can now be prescribed by all GPs, however, Dr Jim Giannopoulos have a special interest in men’s health.
PEP is available at the Melbourne Sexual Health Clinic.
Contraception
General practitioners at The UoM Health Service can provide advice regarding contraception options, and guidance in deciding the best option for each patient. The various forms of contraception that our doctors can provide information about include condoms, the contraceptive pill, Nuvaring, an intrauterine device or Implanon. Implanon and intrauterine devices can also be inserted by general practitioners onsite. For further information regarding contraceptive options, please make an appointment with one of our general practitioners. You can also refer to the websites below for more information.
Sexually transmitted infections
Doctors at the UoM Health Service are both knowledgeable and experienced in the assessment, diagnosis and treatment of sexually transmitted infections (STI’s).
The University of Melbourne Health Service recommends that you make an appointment to see a doctor for a sexual health check if:
- You have had unprotected sexual intercourse with one or more partners
- Your partner has had unprotected sex with a person other than you
- You experience any symptoms including
- Pain when passing urine
- Itching or irritation in the genital area
- Pain during sex
- Blisters in the genital area
- Unusual discharge from your penis or vagina
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General practitioners at the Health Service can provide students with care related to their women’s health needs such as pap smears, breast examinations and gynaecological concerns.
Cervical Screening Test
Cervical cancer is one of the most preventable cancers. Routine cervical screening is your best protection against cervical cancer.
The Cervical Screening Test has replaced the Pap test in Australia and is now routinely done every five years from the age of 25 years. The test is a simple procedure to check the health of your cervix. It feels the same as the Pap test, but tests for the human papillomavirus (known as HPV). For most women aged 25 to 74, your first Cervical Screening Test is due two years after your last Pap test. After that, you will only need to have the test every five years if your result is normal.
The Cervical Screening Test is more effective than the Pap test at preventing cervical cancers, because it detects the human papillomavirus (known as HPV), whereas the Pap test looked for cell changes in the cervix. HPV is a common infection that can cause cervical cell changes that may lead to cervical cancer.
Cervical Cancer Vaccine
The cervical cancer vaccine (Gardasil 9) is available at the UoM Health Service. Gardasil 9 provides immunisation against 9 strains of the Human Papilloma Virus (HPV) and has the potential to prevent approximately 90 percent of cervical, vulvar, vaginal and anal cancers.
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Doctors at the UoM health service can provide information related to many health concerns such as mental health, sexual health, prostate checks, cardiovascular assessments or any other issues concerning your health.
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The General Practitioners (GP) at the University of Melbourne Health Service are trained in the diagnosis and management of mental health. They can provide ongoing mental health support and develop Mental Health Care Plans.
When appropriate, General Practitioners (GPs) may provide referrals either to short-term Counselling and Psychology Services (CAPS) at the University, or specialised carers such as in house or external psychologic or psychiatric services.
Mental health costs and insurance
The cost of visiting a mental health care provider can be partially covered through either Medicare or your Overseas Student Health Cover (OHSC) insurer if a GP provides a referral. This means an out-of-pocket cost may apply.
OSHC polices can have different waiting periods to cover various treatments. International students with BUPA or Allianz OSHC insurance do not having a waiting period for mental health care cost rebates, however those with other OSHC insurers will need to check the policy to see if a waiting period applies.
The Health Service has arrangements with some local psychological services to provide low cost, ongoing care to both domestic and international students (by way of referral).
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Children of students or staff can attend to receive their childhood vaccinations. The vaccines are available on site and all of our nurses are trained vaccination providers. When attending an appointment for childhood vaccination, please bring previous records of the child’s vaccination history.
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The Health Service provides a variety of health checks, including:
- Blood pressure
- Blood sugar
- Skin cancer
- Cholesterol
- 45-49 year old checks
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University of Melbourne students can receive their flu vaccination at the University Health Service by booking an appointment and selecting ‘flu vaccination’ as the appointment type. They can also call (03) 8344 6904 to make an appointment.
If a student is attending the Health Service for the first time, they must call (03) 8344 6904 to make an appointment with the administrative team.
On the day of the appointment, students will need to:
- Carry their Student ID, Medicare or OSHC details and a face mask
- Engage in a brief discussion with the doctor before receiving the flu vaccination
- Wait for 15 minutes after receiving the vaccination
Other health services
See the Student services directory for information about other health services at the University of Melbourne, including dental, counselling and eyecare.
Phone 
+61 (3) 8344 6904
Fax
+61 (3) 9347 6684
Opening hours
Monday–Friday: 8.45am–5.00pm
Weekends: Closed
Public holidays: Closed on UoM-recognised public holidays
Our location
138–146 Cardigan St, Carlton VIC 3053
Entrance is to the right of the building via the ramp.
Contacting us via email
Our practice encourages using phone rather than email for your privacy and security. Our practitioners are also busy consulting and cannot regularly monitor emails.
Please contact us by phone rather than email using the number above. However, if you need to pass on documentation for an upcoming telephone or video consult please email the administration staff at admin-healthservice@unimelb.edu.au.
Note: You cannot make or amend appointments through this email address.
Your feedback
We learn through your feedback. Please email health-feedback@unimelb.edu.au with any comments or suggestions for improvement. Note: You cannot make appointments through this email address.
Recent feedback received:
- Waiting time in clinic: We understand our team can sometimes run late during their day. This can be due to previous appointments taking longer than expected, or an unexpected emergency. Nevertheless, we understand that this impacts on your experience.
Where possible, we schedule breaks in our GPs days so they can catch-up. We also encourage patients to book a short 15-minute appointment for 1 or 2 issues, and a long 30 minute appointment for 3 or more issues.
- Ease of making an appointment with your preferred GP: We know our GPs are popular people! But this can mean that bookings fill up weeks in advance.
We recommend that you book ahead of time for regular prescriptions, referral repeats or if you know that some results will come in.
For on-the-day care, we also try to keep some emergency appointments available – though these may not always be with your preferred GP. These can only be booked on the day, either online or via telephone.
Patient’s rights
We take your feedback, suggestions and complaints seriously. If you have a problem we would like to hear about it. Please feel free to talk to your doctor, the Manager, Nurse Unit Manager or our Administration Team Leader. You may prefer to email health-feedback@unimelb.edu.au, write to us, or use our suggestion box.
If your concerns cannot be satisfied within the practice you may choose to take your complaint to:
Health Complaints Commissioner
Level 26, 570 Bourke Street
Melbourne VIC 3000
Phone: 1300 582 113 between 9am and 5pm, Monday to Friday
Web: www.hcc.vic.gov.au
After hours care
To arrange an after-hours home visit from National Home Doctor Service, call 13 SICK (13 7425) or 03 9429 5677. Alternatively, check the list of emergency contacts for inner-city public hospitals that provide care 24 hours a day.