Contact us

For all appointments

Phone: +61 3 8344 6927

Book an appointment online (students only)
Check in to existing appointment (students only)

Coronavirus (COVID-19): Counselling support 

The health and wellbeing of our students and staff is of paramount importance to us. In line with government policy and the University’s response to reduce rates of infection in the community, CAPS is offering telecounselling appointments via Zoom. If you have any questions or issues connecting with us, please phone our Reception at 03 8344 6927.

Please note: Our current opening hours are 9am - 5pm (Monday - Friday) until further notice.

Parkville location

Level 5, 757 Swanston Street, Parkville

Phone: +61 3 8344 6927
Fax: +61 3 9347 5403

Opening hours

Monday to Friday: 9am–5pm
Tuesday, Wednesday and Thursday: 9am–6pm (February to November)

Disabled access

Access at the rear of 757 Swanston Street (north-west side)

Address for correspondence

Counselling and Psychological Services
University of Melbourne
VIC 3010

University of Melbourne Student Union (UMSU) location

Level 4, Union House, Parkville

Southbank location


Room 111, Building 863 (The Hub)
234 St Kilda Road, Southbank

Opening hours

Monday, Tuesday and Wednesday during semester

Werribee Vet School and Creswick Campus

Counselling is available on site. Please call 03 8344 6927 to book an appointment.

Providing feedback

Counselling and Psychological Services (CAPS) works hard to provide an accessible, timely and quality service to the University of Melbourne community.

If you have any compliments, complaints, or feedback about any aspect of your experience at CAPS, you can:

  • Place a comment in the suggestion box in the CAPS waiting room
  • Contact the senior counsellor on duty or the manager by calling 03 8344 6927
  • Email the manager at