Contact us

For all appointments


All students can book, check-in for, reschedule or cancel an appointment using our online appointment portal.

Book, check-in for, reschedule or cancel an appointment


Staff who are new to Counselling and Psychological Services or haven't attended an appointment this year should book an appointment by calling us on +61 3 8344 6927.

Staff who are existing clients can book, check-in for, reschedule or cancel an appointment using our online appointment portal.

Coronavirus (COVID-19): Counselling support 

The health and wellbeing of our students and staff is of paramount importance to us. In line with government policy and the University’s response to reduce rates of infection in the community, CAPS is offering telecounselling appointments via Zoom. If you have any questions or issues connecting with us, please phone or email our Reception at 03 8344 6927 or Our current opening hours are 9am - 5pm (Monday - Friday) until further notice.

Contact details

Phone: +61 3 8344 6927
Fax: +61 3 9347 540

Our standard business hours are 9am to 5pm, Monday to Friday. For mental health support and advice outside of these hours (including 24 hours on weekends and public holidays), students can contact the University's After Hours Mental Health Crisis Support Service:

Phone: 1300 219 459
Text: 0480 079 188

Address for correspondence

Counselling and Psychological Services
University of Melbourne
VIC 3010



Level 5, 757 Swanston Street, Parkville
Opening hours: Monday to Friday: 9am–5pm.
Disabled access: at the rear of 757 Swanston Street (north-west side).


Room 111, Building 863 (The Hub), 234 St Kilda Road, Southbank
Opening hours: Monday, Tuesday and Wednesday during semester.

University of Melbourne Student Union (UMSU)

Level 4, Union House, Parkville

Werribee Vet School and Creswick Campus

Counselling is available on site. Please call 03 8344 6927 to book an appointment.

Providing feedback

Counselling and Psychological Services (CAPS) works hard to provide an accessible, timely and quality service to the University of Melbourne community.

If you have any compliments, complaints, or feedback about any aspect of your experience at CAPS, you can: