Contact us
For all appointments and enquiries
Book, check-in for, reschedule or cancel an appointment
Call us
+61 3 8344 6927
Phone hours: Monday to Friday, 9am-5pm
Email us
After hours mental health crisis support
Contact emergency crisis support now
For support and advice outside of opening hours (including weekends and public holidays):
Phone: +61 1300 219 459
Text: +61 480 079 188
You can call and text these numbers from outside Australia.
Fax or send correspondence
Fax
+61 3 9347 540
Address for correspondence
Counselling and Psychological Services
University of Melbourne
VIC 3010
Locations
Parkville
Level 5, 757 Swanston Street, Parkville
Opening hours: Monday to Friday: 9am–5pm.
Disabled access: at the rear of 757 Swanston Street (north-west side).
Southbank
Room 111, Building 863 (The Hub), 234 St Kilda Road, Southbank
Opening hours: Monday, Tuesday and Wednesday during semester.
University of Melbourne Student Union (UMSU)
Level 4, Union House, Parkville
Werribee Vet School and Creswick Campus
Counselling is available on site. Please call 03 8344 6927 to book an appointment.
Providing feedback
If you have any compliments, complaints, or feedback about any aspect of your experience using Counselling and Psychological Services (CAPS), you can:
- Call us and ask to the speak to the senior counsellor or the manager
- Email caps-reception@unimelb.edu.au or the manager at orania@unimelb.edu.au
- Place a comment in the suggestion box in the CAPS waiting room