Emergency and crisis support

Emergency support

Are you or someone else in immediate danger? If you are in an emergency:

  • Contact University Security on 03 8344 6666
  • Call the Police on 000
  • Go to your nearest hospital emergency department
  • Contact your local psychiatric triage service (24 hours a day, 7 days a week).
  • Hospitals close to campus
    LocationHospital Psychiatric triage service (24 hours a day, 7 days a week)
    Parkville campus Royal Melbourne Hospital (Phone: 03 9342 7000)
    St Vincent's Hospital (Phone: 03 9231 2211) 
    1300 874 243
    1800 888 320 (15 - 24 years) 
    Southbank campus The Alfred Hospital (Phone: 03 9076 2000) 1300 874 243
    1800 888 320 (15 - 24 years)
  • If you are in another area

    Call the nearest major hospital - they will connect you with the local after-hours mental health service. You can also find the contact details of mental health services near your suburb or town using the Victorian Government Accessing Mental Health Services Finder.

  • If you are outside Australia

    Contact your local emergency or crisis services. Students located outside of Australia can also access counselling support 24 hours a day, 7 days a week through our offshore student counselling service.

Mental health crisis support

A mental health crisis is where you may require same-day or immediate support from a mental health professional.

For students located in Australia

During business hours

Call Counselling and Psychological Services (CAPS) on 03 8344 6927 and let us know that the situation needs urgent attention.

If you are concerned about a student's wellbeing, you can contact us for mental health advice for others (i.e., request a secondary consultation) by calling us on 03 8344 6927.

Learn more about our psychological support for critical incidents.

After hours mental health crisis support

Our standard business hours are 9am to 5pm Melbourne time, Monday to Friday. For mental health support and advice outside of these hours (including 24 hours on weekends and public holidays), students can contact the University's After Hours Mental Health Crisis Support Service:

Text or call this service for help with:

  • Finding immediate relief from emotional distress
  • Identifying coping strategies for current problems or a crisis
  • Exploring pathways for longer-term solutions
  • Working out the next steps to take.

Call 000 (emergency services) if you are in immediate danger and are in Australia. The After Hours Mental Health Crisis Support Service does not offer ongoing counselling, but can link you with community counselling, wellbeing services, and resources.

For students located outside Australia

The University of Melbourne has partnered with Workplace Options to provide free, confidential, short-term professional counselling support to our students who are currently located outside of Australia.

This service is available 24 hours a day, 7 days a week, 365 days a year and can connect you to local resources to help you manage emotional, practical, or physical needs, including a mental health crisis.

Access 24/7 crisis support for offshore students

External support services

Explore recommended external services for mental health support, including suicide and crisis support.

External support services