Services for staff

Counselling and Psychological Services (CAPS) provide a range of services to staff of the University of Melbourne.

Information on staff wellbeing services, support, and events is also available on the Human Resources Staff Hub page (login required).

Mental health advice for others (secondary consultation)

CAPS can provide secondary consultation; that is we can consult with university staff regarding any mental health concerns about students or other staff. This could include:

  • Dealing with a crisis
  • Understanding complex student behaviour
  • Responding to mental health concerns
  • Referring people for counselling.

Secondary consultation is provided by senior counsellors and the manager.

To request a phone or in-person secondary consultation, call us at 03 8344 6927 during business hours.

Staff counselling

As a University of Melbourne staff member, you can access short-term individual counselling appointments via either the Employee Assistance Program or Counselling and Psychological Services (CAPS).

Employee Assistance Program (EAP)

The University's Employee Assistance Program (EAP) provides a wide range of free, independent, and confidential services that staff can access for any wellbeing issues you may be experiencing, including personal wellbeing challenges not related to work. Staff and immediate family members can access confidential short-term counselling, along with other wellbeing resources and support materials. All services are delivered either face-to-face, online, via telephone or through the EAP service provider's app. Learn more about the EAP and how to access EAP services on the dedicated EAP Staff Hub page.

Staff counselling through CAPS

CAPS provides free, confidential, short-term counselling for staff. All counsellors are employees of the University and have a wealth of experience in assisting you to develop adaptive strategies to support you at home and at work.

Initial appointments

If you are new to CAPS or haven't attended our service this year, book an appointment by:

  • Calling us on 03 8344 6927, or
  • Visiting our reception at Level 5, 757 Swanston Street, Parkville.

Return appointments

Staff who are existing clients can book, check-in for, reschedule or cancel an appointment using our online appointment portal.

Book, check-in for, reschedule or cancel an appointment