Services for staff

Counselling and Psychological Services (CAPS) provide a range of services to staff of the University of Melbourne.

Information on staff wellbeing services, support, and events is also available on the Human Resources Staff Hub page (login required).

Mental health advice for others (secondary consultation)

CAPS can provide secondary consultation; that is we can consult with university staff regarding any mental health concerns about students or other staff. This could include:

  • Dealing with a crisis
  • Understanding complex student behaviour
  • Responding to mental health concerns
  • Referring people for counselling.

Secondary consultation is provided by senior counsellors and the manager.

To request a phone or in-person secondary consultation, call us at 03 8344 6927 during business hours.

Staff counselling

As a University of Melbourne staff member, you can access short-term individual counselling appointments via either the Employee Assistance Program or Counselling and Psychological Services (CAPS).

Employee Assistance Program (EAP)

The University of Melbourne Employee Assistance Program (EAP) provides confidential, personal, and professional development resources to all employees and their immediate family members. EAP services are delivered by an external provider, Benestar, and can assist with a wide range of situations and issues, and aims to help individuals develop positive strategies to resolve their concerns.

The EAP can be accessed by telephone, online, via the BeneHub app, or face-to-face.

Staff counselling through CAPS

CAPS provides free, confidential, short-term counselling for staff. All counsellors are employees of the University and have a wealth of experience in assisting you to develop adaptive strategies to support you at home and at work.

Initial consultations

If you are new to CAPS or haven't attended our service this year, book an appointment by:

  • Calling us on 03 8344 6927, or
  • Visiting our reception at Level 5, 757 Swanston Street, Parkville.

Return appointments

Staff who are existing clients can book, check-in for, reschedule or cancel an appointment using our online appointment portal.

Book, check-in for, reschedule or cancel an appointment