External support services
Recommended external support services for mental health emergencies, including suicide and crisis support.
Suicide and crisis support
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Lifeline Australia
Lifeline Australia provides people in Australia access to crisis support and suicide prevention services. Services available 24 hours a day, 7 days a week.
- Phone: 13 11 14
- Lifeline online chat
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Suicide Call Back Service
The Suicide Call Back Service provides free counselling for anyone affected by suicide. Services available 24 hours a day, 7 days a week.
- Phone: 1300 659 467
- Suicide Call Back Service online chat
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Suicideline (Victoria)
Suicideline (Victoria) provides free, professional, anonymous support for people in Victoria at risk of suicide, concerned about someone else’s risk of suicide, and bereaved by suicide. Services available 24 hours a day, 7 days a week.
- Phone: 1300 651 251
- Suicideline online chat
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Kids Helpline
Kids Helpline provides free phone and online counselling for young people aged 5 – 25 years. Services available 24 hours a day, 7 days a week.
- Phone: 1800 55 1800
- Kids Helpline online chat
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13YARN
13YARN is an Aboriginal and Torres Strait Islander crisis support line for mob who are feeling overwhelmed or having difficulty coping. 13YARN offers a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal and Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week.
- Phone: 13 92 76
Counselling and mental health support
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Beyond Blue
Beyond Blue provides information and support to help Australians achieve their best possible mental health, 24 hours a day, 7 days a week.
- Phone: 1300 22 4636
- Beyond Blue online chat
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MensLine Australia
MensLine Australia provides professional telephone and online support and information for Australian men, 24 hours a day, 7 days a week.
- Phone: 1300 78 99 78
- MensLine online counselling
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eheadspace
eheadspace provides a confidential, free, and secure space for young people (12 – 25 years) or their family. You can chat, email, or speak on the phone with a qualified youth mental health professional.
- eheadspace online chat
- Phone: 1800 650 890 (9am - 1am, every day)
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Care in Mind
Care in Mind provides free online and phone counselling for people living, working, or studying in Melbourne's northern, central, and western suburbs (24 hours a day, 7 days a week).
- Phone: 1300 096 269
- CAREinMIND online counselling
Sexual assault, family or relationship violence
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Women’s Emergency Care
Women's Emergency Care at the Royal Women's Hospital provide a 24-hour, 7-days-a-week response to recent sexual assaults for women and men:
Address:
Women’s Emergency Care
Lower Ground Floor
20 Flemington Road
Parkville Victoria -
The Royal Women’s Hospital Sexual Assault Crisis Line
The Royal Women’s Hospital Sexual Assault Crisis Line provides crisis care response for people who have experienced sexual assault.
Phone: 03 9635 3610 (24 hours a day, 7 days a week)
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Sexual Assault Crisis Line
The Sexual Assault Crisis Line provides state-wide, after-hours, confidential, telephone crisis counselling for people who have experienced both past and recent sexual assault.
Phone: 1800 806 292 (5pm – 9am)
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1800Respect
1800Respect provides a national sexual assault, domestic and family violence counselling service.
- Phone: 1800 737 732 (24 hours a day, 7 days a week)
- 1800Respect online chat
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Safe Steps Family Violence Response Centre
The Safe Steps Family Violence Response Centre is Victoria's 24/7 family violence support service.
Phone: 1800 015 188 (24 hours a day, 7 days a week)
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No to Violence Men’s Referral Service
No to Violence Men’s Referral Service is a men's family violence telephone counselling, information, and referral service in Victoria, New South Wales, and Tasmania. It is the central point of contact for men taking responsibility for their violent behaviour.
Phone: 1300 766 491 (8am – 9pm, Monday-Friday; 9am - 6pm, Saturday-Sunday)
If your situation is not urgent, you may also wish to view more information and support for those who have experienced sexual assault and/or violence in relationships.
LGBTIQA+
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Rainbow Door
Rainbow Door (10am-5pm, every day) is a free specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family.
Phone: 1800 729 367
Text: 0480 017 246 -
Qlife
Qlife (3pm - midnight, every day) provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationship.
Phone: 1800 184 527
Webchat with Qlife
Drugs, Alcohol, and Gambling
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Directline
Directline is a confidential alcohol and drug counselling and referral service, 24 hours a day, 7 days a week.
Phone: 1800 888 236
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Gambler’s Help
Gambler's Help provide support for anyone affected by gambling, 24 hours a day, 7 days a week.
Phone: 1800 858 858
Youthline (under 25 years): 1800 262 376
Grief and loss
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Compassionate Friends Victoria
Compassionate Friends Victoria provide grief support, 24 hours a day, 7 days a week.
Phone: 03 9888 4944 or 1300 064 068
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GriefLine
GriefLine provide anonymous support and specialist grief counselling to individuals and families.
Phone: 03 9935 7400 (12pm – 3am, 7 days a week)